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1.
What CU*BASE Report can be used to verify the number of active members used for my invoice billing?
Our billing includes Active Memberships (as opposed to Closed Memberships) excluding those with Written Off Loans. Use the Membership Analysis Report (Tool # 520). When choosing your selections, be sure to use the previous month in the Date to Process field, Select Active in the Accounts to Include field and select Report written off loans separately in the Report Option field. This total will match the Active Memberships total on your invoice.
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2.
Is there a way to code a member's account in CU*BASE so that it is excluded from membership tapes/files that are sent third parties like Liberty Mutual or CUNA?
There are two ways to accomplish this: The first way is to use the Marketing Opt-Out flags on the member's MASTER record. Introduced in the CU*BASE 9.2 release (August 2009), these are two flags that can be checked to exclude the member from third-party marketing communications and/or CU-related marketing commnunications. See the Opt Out link below to read more about the use of these flags. When creating a database file using Member Connect tools, or the CU*BASE List Generator, or even t More...
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3.
How do I use CU*BASE tools to keep track of the beneficial owners on my business accounts and other memberships?
Using CU*BASE to Comply with New Rules for Tracking Beneficial Ownership FinCEN has issued new rules under the Bank Secrecy Act that require financial institutions to identify and verify the identity of the beneficial owners of all legal entity members (corporations, etc.). Under the final rule, credit unions are required to have written procedures to identify and verify beneficial owners of legal entity members who open new accounts on or after May 11, 2018. In addition to identifying and coll More...
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4.
How can I change a membership account from an individual (MI) to an organizational (MO) type?
To change a membership from individual to organizational (or vice versa): Launch Tool #3 Open/Maintain Memberships/Accts” Enter the account base and click Update Membership/Account Info Check the Membership information flag (if you also need to do joint owner maintenance, you can check that flag now as well), then press Enter or click Go to proceed Click Unlock Fields Click Chg to Orgn or Chg to Indv Click the lookup button next to the Designation field and choose the appropriate designat More...
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5.
Why on an ATM or Debit card do I need to flag a member's card as "hot" and also close the same card in order to close the linked account or close the membership?
When a credit union statuses a member's card as 'HOT' or warm (Lost/Stolen/Fraud/Restricted), this information is transmitted immediately to your vendor to stop any further withdrawals/purchases being performed with that particular card. But at your vendor a 'Hot Card' is not considered to be a closed card. When your member's card remains at a HOT or Warm card status on CU*BASE, CU*BASE is still required to send any maintenance updates such as address change, phone numbe More...
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6.
Can we pull credit reports for member service products such as debit cards, checking accounts, membership requests?
Yes. You can pull a credit report for any service using the online credit bureau process. Using Tool #53 Process Member Applications, use action code CR to pull the report without creating a loan request and application. We can then create Member Services denial notices for debit cards, checking accounts, ATM cards, etc.
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7.
My member has an AFT set up with the payment date controls set to “2=Make this payment ONLY if a payment is not made another way” for their membership. This month my member did not have enough money in the From: account when the AFT transfer was processed, but she made a payment afterwards directly to the loan to fulfill rest of the loan payment. Why were the AFT funds not transferred to the loan account?
In this example the AFT was set with a payment date control of “2=Make this payment ONLY if a payment is not made another way for their membership.” On the date of the scheduled AFT, the AFT will look to see if the payment is made on the loan. If the amount in the From: account is does not satisfy the AFT, the amount paid will go in the partial pay field of the AFT . (The loan partial pay field is only evaluated the first time the AFT is processed.) From that point forward, an AFT More...
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8.
What is the process for re-assigning account numbers for the entire membership in the case of a compromised situation?
In a case where the credit union decided that member account numbers had been seriously compromised and wanted to do a conversion of account numbers assigning each member a new account number, CU*Answers would have to bid the process as a custom conversion. There are no current standing processes related to assigning new account numbers to 100% of a credit union's CU*BASE membership. While the conversion of the “go-forward” new member account numbers would be relatively simple, More...
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9.
The Collections tracker assigned to the member’s account appears to not be reattaching to the membership if the membership is closed and reopened.
The system does not and will not automatically copy Tracker notes from a closed account to an open account when the account or membership is reopened or reused. However, the user can manually copy the Tracker from a closed account or membership to an open account or membership using Tool #283 Copy Trackers to Other Member.
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10.
How do you access the OFAC Tracker, or for that matter any Tracker, if the base share (000 account) is hidden for that membership?
Credit unions can choose to hide the 000 account for select memberships. This is a business decision that may be elected for special accounts, for example business accounts. This feature must first be activated for the credit union in the Master Parameters in the OPER screens. Then credit unions activate it by using the Membership Designation configuration. Once activated in the membership designation, the feature will cause the 000 account to be ignored (for accounts of this membership des More...
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11.
We like to use the Closed Membership Analysis Dashboard found in the Member Service menu; however, the closed reason codes only give totals and do not show the individual members associated with each code. How do I find out the specific members that are in each of the closed account reason codes listed?
For this use Tool #218 Closed Membership Report . This provides a listing of each of the memberships that were closed, along with the specific closed account reason code for each. If you do not want to print a report, but would like to use the information, you can select to Export To File, choose Account Detail for Query, and then you can download the resulting file onto your PC and into an Excel spreadsheet using Tool #1375 Data Transfers (Upload or Download) . NOTE: This report pulls the More...
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12.
What happened to the "custodial account" flag I used to see in Update Membership Information (the F11-Additional Info window)?
With the new Membership Designations system released as part of the Fall 2005 release, the old custodial flag has been made obsolete. When your data is converted for the release, all individual accounts that were tagged as custodial accounts will be flagged with a Membership Designation of CS. The primary member's name will be labeled as Minor and any joint owner names will be labeled as Custodian (labels appear on various inquiry screens in place of the generic Name or Joint Owne More...
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13.
For credit unions with separate mortgage statements, do the rules change in the regular member statement regarding the nickname? (If there is a nickname, it is used in the membership summary information and displayed along with the account description in the detail.)
No, the rules do not change from how it works now. Nicknames, if they exist, will still be used on the regular member statement for mortgage accounts that will have a separate mortgage statement. At this time, the mortgage statements themselves do NOT use nicknames.
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14.
What are all the possible messages that will appear during the closed account/membership process?
At the Membership Level we first check to ensure that there are no OTB relationships (Could be an OTB Card or OTB Account). One the following messages may appear (the following are all hard stops, meaning the account cannot be closed until these are taken care of): Membership attached to CRDT type OTB account Membership attached to LOAN type OTB account Membership attached to SAVE type OTB account We will also check to ensure that no batch/online cards are attached to the membership. One of the More...
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15.
Can I use the Debit Card Round Up feature to transfer round-up funds to our credit union's internal membership account, if a member wanted to use round up money for charitable contributions? If so, will the member be able to see our credit union's member account # on their statements and in online banking?
Yes, you can designate your credit union's own savings (or checking) account number to receive round-up funds when setting up a member's round-up transfers, if you wish. 1. Launch Tool #14 Member Personal Banker for a member who wants to participate 2. Select the Debit Card Roundup enrollment button and double click on the member's desired suffix 3. Enter in your credit union's internal account for the account to which you'd like the round-up funds transferred (this accou More...
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16.
A member came in and cashed an inhouse check on another membership, but when I look at the LTLAU2 teller closing report I only see the account # for the checking account on which the check was drawn, not the account of the person who actually came into the lobby and presented it. What's the easiest way to find that?
Here is a more efficient method to discover the account number you’re looking for than searching through actual receipts: Access the Teller Audit dashboard via the Drawer Control/Audit button in Teller Posting. Look for the in-house check you posted and use the Show Alternate View button so you can see the Receipt ID (appears in the second column). Look at the other transactions under that same Receipt ID (there’s a field you can use to filter by this ID). At least one of the other More...
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17.
What is the best way to set up a trust account on CU*BASE?
Trust accounts can be set up as either individual or organizational depending on the legal nature of the trust. Following are recommendations for handling situations when a member wants to set up a membership where the primary member and the first joint owner are, in essence, the same person. This happens most often for trust accounts. Currently in CU*BASE there are two ways to handle trusts: For trusts that use a person’s SSN (where you do not have a separate TIN for the trust), set up th More...
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18.
What's the best way to create a Representative Payee account on CU*BASE?
In a nutshell, you will set up a Membership Designation Code for Representative Payee, with the label for primary name set to Beneficiary and the label for the joint owner name set to Rep Payee. Then the procedure is to open the membership in the beneficiary's name and SSN, then put the representative payee's SSN as the joint owner (type J secondary name link). TIPS: Remember that in CU*BASE the words joint owner simply are used to describe a particular record type in the Se More...
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19.
Can I set up individual and organizational trusts differently using the Membership Designation codes?
Yes. In fact, that is the way we are now recommending you configure your codes and set up your member accounts. This not only makes it easier to track the different types of trusts, but more importantly, makes the field labels make more sense for your member service staff. Create a new Membership Designation Code (such as TO ) to be used only for Organizational trust accounts. The label for primary name would be Trust name and the label for joint owner name would be Trustee. Check only More...
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20.
We are thinking of activating the new See and Jump features for online banking. Can you explain the thinking behind the security, and why only an account owner can have this access?
IMPORTANT NOTE: With the new look for It’s Me 247 being released during 2021, the “See” option shown on here is temporarily unavailable. Members who had See-only access previously configured will no longer have access. Jump, however, is still available. There are two major points to consider when thinking about allowing members to see information beyond the account to which they are actually logged in. Both extend beyond online banking to consider a financial institution&rs More...
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21.
My member closed their account in November and received a November Statement but did not receive a December Statement. Why? How will they get their 1099-INT information?
If the member closed their account in November, they would receive a final statement for their November transactions but will not receive a December Statement as they did not have any transactions in December and the account was not active. This would also be true for members who closed their accounts earlier in the year. For example, for a membership closed in April, the member will receive their final statement at the end of April then will not receive another statement again (not even the q More...
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22.
How do I print a denial notice for non-lending (member service) related applications such as ATM/Debit card applications or Home Banking membership applications?
The Member Service Denials feature (to create/print denial notices) can be accessed via a Denied button located within Tool #3 Open/Maintain Memberships/Accounts. A credit union can configure miscellaneous member service denial notice types such as: ATM/Debit Card application denials, checking account denials, membership application denials, etc. These member service denials are commonly used for denied services that would not involve a loan application/request.
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23.
I have a husband and wife who both receive Social Security payments to the same membership. Now that CU*BASE uses the new way of handling ACH transactions from the SSA, these are causing duplicate distributions to be posted. What should I do if my members still wish for them to be separate transactions?
With the 16.10 release a new cross-reference system was implemented that automatically funnels all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” In cases where the Depositor ID is the same, for example a husband and wife, these ACH transactions will be handled by the same master ACH distribution record under the Depositor ID since duplicate Depositor IDs are no More...
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24.
I reinstated a member in the Work with Dormancy tool, adjusting the last tran date on the member's account at the same time. I thought that the next day the member would show as dormant again. But it's still showing suspended. What should I check?
Dormancy on a membership considers the entire membership, so any activity on any of the sub-accounts will suspend it from dormancy. If there is more than one account with recent activity, all accounts would need to be adjusted to remain in dormancy. Make sure the Last contacted date hasn't been changed on the member's account. This is used to record when a member contacts the CU about keeping their account active, without performing an actual transaction. (Use Tool #15 Update Members More...
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25.
I see that my member's loan account is in the credit bureau reporting file but it isn't reflected on the individual's credit report. What types of things might prevent a primary borrower or additional signer from being applied by the bureau?
If you or your member notice an account is not being updated (or the additional signer on a loan) you should first try to find out if the loan/additional signer was included in the file sent over to the bureau. You can do this for the most recent reporting cycle by running Tool #658 Print Loan Info Sent to Credit Bureau . If the member loan/additional signer information (defined by METRO 2 as the J1 segment or J2 Segment) is present in that file you need to look further into the following types More...
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